Refund Policy

1. Overview

At AlaaiHost, we want you to be completely satisfied with our services. This Refund Policy outlines the conditions under which refunds are available for our hosting plans and domain registration services.

2. Hosting Plan Refunds — 7-Day Money-Back Guarantee

All hosting plans come with a 7-day money-back guarantee from the date of initial purchase. If you are not satisfied with your hosting plan for any reason, you may request a full refund within 7 days of your first payment.

To request a hosting refund:

• Contact us at info@alaaihost.com within 7 days of purchase
• Include your account email and order details
• Refunds are processed within 5–7 business days to the original payment method

3. Domain Registration — Non-Refundable

Domain registration fees are non-refundable once the domain has been provisioned with the registrar. This is because domain registrations involve third-party registry fees that are incurred immediately upon registration.

Exceptions may be considered if the domain registration failed due to an error on our part, in which case a full refund will be issued.

4. Renewal Refunds

Hosting plan renewals (monthly or annual) are not eligible for the 7-day money-back guarantee. However, if you experience significant service issues during a renewal period, please contact our support team and we will work to resolve the issue or provide appropriate credit.

5. Plan Upgrades

Plan upgrades are arranged by our support team rather than self-service. When you upgrade, the unused portion of your current plan is credited toward the new plan. To request an upgrade, contact us at info@alaaihost.com. Downgrades take effect at the end of your current billing cycle.

6. GST on Refunds

Refunds include the GST amount that was charged at the time of purchase. The full amount (base price + GST) will be refunded to the original payment method.

7. How to Request a Refund

To request a refund, email us at info@alaaihost.com with:

• Your account email address
• Order ID or invoice number
• Reason for the refund request (optional but helpful)

Submit your request via the contact form to get an instant acknowledgement from our AI concierge — our team then reviews it personally. Approved refunds are processed within 5–7 business days.

8. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Filing a chargeback without first contacting us may result in immediate suspension of your account and all hosted services.

9. Contact

For any questions about this Refund Policy, please reach out at info@alaaihost.com or visit our Contact page.